At Max Digital Academy, we are committed to providing high-quality digital education and ensuring customer satisfaction. This Return and Refund Policy outlines the terms and conditions for requesting refunds on our digital courses and products.
Return Eligibility
Digital Courses & Programs
30-Day Money-Back Guarantee
We offer a 30-day refund period from the date of purchase, subject to the following conditions:
- ✓ Course completion is less than 30%
- ✓ Request submitted within 30 days of purchase
- ✓ Valid reason provided for dissatisfaction
- ✓ No prior refund abuse or policy violations
Non-Refundable Items
The following are NOT eligible for refunds:
- Course bundles after accessing more than one course
- Promotional or discounted courses (50% off or more)
- Third-party certifications or exam fees
- One-on-one coaching sessions already conducted
- Downloaded materials and certificates issued
- Courses completed beyond 30%
Refund Process
How to Request a Refund
Step 1: Email us at maxdigitalacademy@gmail.com
Step 2: Include the following information:
- Order number/Transaction ID
- Registered email address
- Course name
- Reason for refund request
Step 3: Our team will review within 3-5 business days
Refund Timeline
| Payment Method | Refund Processing Time |
|---|---|
| Credit/Debit Card | 5-10 business days |
| PayPal | 3-5 business days |
| Net Banking | 7-14 business days |
| UPI/Wallets | 3-7 business days |
Note: Actual credit to your account depends on your bank/payment provider
Cancellation Policy
Before Course Access
- 100% refund if cancelled before accessing any course content
After Course Access
- Refunds subject to the 30-day policy and completion criteria mentioned above
Exchange Policy
We currently do not offer course exchanges. However, you may:
- Request a refund (if eligible)
- Purchase the alternative course separately
Privacy & Data Protection
Your Information
When processing refunds, we:
- ✓ Protect your personal and payment information
- ✓ Comply with applicable data protection laws
- ✓ Use information solely for refund processing
- ✓ Do not share data with third parties (except payment processors)
Data Retention
- Refund requests and related data are retained for 3 years for accounting and legal purposes
- You can request data deletion after this period
Terms & Conditions
Our Rights
Max Digital Academy reserves the right to:
- Deny refunds for policy violations
- Suspend accounts showing refund abuse patterns
- Modify this policy with 30 days notice
- Request additional verification for refund requests
Your Responsibilities
By purchasing, you agree to:
- Provide accurate information
- Use courses for personal learning only
- Not reproduce or distribute course materials
- Comply with our Terms of Service
Special Circumstances
Technical Issues
If you experience technical problems preventing course access:
- Contact maxdigitalacademy@gmail.com immediately
- We’ll resolve issues within 48 hours
- Refunds granted if issues remain unresolved for 7+ days
Subscription Services
- Cancel anytime from your account dashboard
- No refunds for partial subscription periods
- Access continues until current billing period ends
Contact Information
For Refund Requests:
📧 Email: maxdigitalacademy@gmail.com
📞 Phone: 9569922626
⏰ Support Hours: Monday-Friday, 9 AM – 6 PM [Your Timezone]
Customer Support:
📧 Email: maxdigitalacademy@gmail.com
💬 Live Chat: Available on our website
Business Address:
Max Digital Academy
3rd Floor, Bajaj Complex, Kanpur Rd, opposite Human Care Hospital, near Pheonix Mall, Sector B, Bargawan, LDA Colony, Lucknow, Uttar Pradesh 226007
